Frequently Asked Questions
Product Questions
How long does it take to complete the order?
Depending on how busy we are - and the complexity of the specific job - we typically require between 1 - 2 weeks to complete a project, although there are circumstances that may require longer production time (e.g., delays in finalizing the artwork, importing paper, jobs that require outside vendors, etc.). If you need your job sooner, we will make every effort to accommodate you, although a rush fee may be assessed.
Do you offer rush requests?
Typically, if a job is needed in rush when the order is placed, we charge a rush fee of 35%.
How do we choose the ink color?
We typically use the Pantone Matching System (PMS), which is an internationally recognized system of using numbers that correspond to a particular color. We also offer custom ink mixing with is done by hand and we can match a color very closely if you can provide us with a good sample (e.g., piece of paper, cloth, etc.).
Delivery Questions
How much does the shipping cost?
Shipping cost vary depending on your location, the quantity you order and the type of delivery service you choose. View our shipping policy page for more information.
What is your return policy?
We do not support returns or exchanges unless the product is damaged or misprinted. Please view our return policy for more information.
Can I come and collect the order in person?
As we ship globally, this is not possible in most cases. However, for Australian orders, you may collect your order in person. Contact us for more information.
Customization Questions
Do you accept my own designs or additional requests?
Yes! Please email us for more information. For much of our printing we will need to make engraving plates, and we need good artwork to make the plates. When providing artwork for plates, we prefer vector files - .eps, .pdf, Adobe Illustrator, and Adobe Indesign files - as these will print sharper and clearer. Please be sure that all text is packaged or converted to outlines. Non-vector images must be provided as a BITMAP TIF at 100% size with a minimum of 800 dpi (1200 dpi is recommended). Any bitmap TIF images should be embedded in the files. If you need more detailed information, please email us.
What's included in my customized wedding invitation?
The basic customized wedding set includes an envelope and a wedding invitation card. With our wedding invitation builder, you can choose to add more features and additional cards.
How can I get a design preview for my custom card?
After you've made the deposit, you can email us with your customization details, and we'll provide a digital preview of your card.