Shipping Information
Standard Shipping Options
Standard Shipping
- Timeline: Estimated 5-7 business days, including weekends.
- Cost: Cost vary depend on the quantity of your order and your location. DHL standard delivery usually cost from $50.
- Details: Standard Shipping takes an estimated 3-5 days domestically (delays may occur) and delivers Monday-Friday.
Free Standard Shipping: Automatically included on orders that exceed $1000 globally.
Rush Shipping Options
Rush Shipping
- Timeline: 2 business days, including weekends.
- Cost: We charge a 40% service fee on rush orders.
- Details: Rush shipping is time definite and delivers Monday-Friday.
Next Day Air
- Timeline: 1 business day, including weekends.
- Cost: The cost and availability for next-day air delivery varies based on your location. Please contact us to get more information.
- Details: Next Day Air is time definite and delivers Monday-Friday. Saturday delivery can be added for an additional fee. If you need Saturday delivery, please contact us.
Customised Products
Custom Orders
Customised products, including those with monogramming, engraving, or other personalized details, are made to order and require additional processing time.
- Processing Time: Custom orders typically add an additional 2-3 business days to the standard dispatch time.
- Approval: If your customisation requires approval of a proof, please respond promptly to avoid delays in processing.
- Changes & Cancellations: Once a custom order is placed, changes or cancellations are not permitted. Please ensure all custom details are correct before placing your order.
Additional Information
Order Processing & Dispatching
Providing your items are in stock, and during non-peak seasons, your order will be dispatched within 2 working days of receiving payment. We ship orders Monday through Friday (excluding public holidays).
Please note, during peak seasons including the months prior to Christmas, new product launches, or sale periods, we receive a large volume of orders, which may result in processing or shipping delays. Please select Express Post if your order requires urgent shipping.
Domestic Postage
Online orders within Australia are shipped via Australia Post. Delivery rates are based upon the weight of your order and options are provided at your checkout for delivery services applicable to your order. Regular post is usually received within 3 to 8 working days of postage, and parcel and express post within 2 working days of postage (depending upon location). Please select your postage option during checkout.
By accepting our shipping terms and conditions, you consent to authorising the delivery personnel to leave your parcel in a secure location without requiring a signature. Melody Letterpress is not liable for any lost or unlocatable goods. Likewise, Melody Letterpress is not liable for goods not collected from a collection point if not collected within the allocated pick-up time frame. In this instance that goods are shipped back to our warehouse for failure to collect, the buyer is liable for any onward shipping costs.
Retail orders over $1000 receive free postage within Australia.
International Postage – Online Store
Online retail orders are shipped via DHL international services and delivery rates are based upon the weight of goods. These are usually delivered within 5 to 21 working days of postage. Note: Any customs duties or import taxes levied by the destination country are the responsibility of the purchaser.
Please note, international postage timeframes are offered as a guide only, and your location will determine postage timeframes. Melody Printing is not liable for any slow or delayed parcels shipped internationally.
Returns & Exchanges
Please refer to our Returns Policy for more information.